Critical Information Summary to Internet Services
Effective from:
Published at:
Critical Information Summary
This is the Critical Information Summary for the internet service included in Digital Services (as defined in the Terms of Services).
This is a summary only. For the full terms and conditions on which our internet service is provided to you please see our Terms of Services.
Summary of Service
| No. | Feature | Description |
|---|---|---|
| 1. | What vehicles does this CIS relate to? | MY22 XC40 Recharge Pure Electric, MY22 XC60 and from MY23 all Volvo models available in Australia including C40, XC40, V60, S60, XC60 and XC90. |
| 2. | Nature of internet service provided as part of Digital Services | This service is a prepaid, SIM only mobile plan which is available for the vehicles listed above as part of the Digital Services package. The internet service may only be used as part of the Digital Services. Please see our Terms of Services. The underlying network is the Optus mobile network or Vodafone mobile network (as applicable). Use is subject to the Volvo Car Australia Fair Use Policy. The Fair Use Policy provides that the internet service may be suspended if data usage is excessive. |
| 3. | Fee for internet service | The fee for use of the internet service for a period of 4 or 5 years is included in the purchase price of the vehicle. After such time, fees and charges may be payable by customers. |
| 4. | Charge payable for early termination | No charge is payable for early termination. Customers are permitted to terminate the internet service at any time. However, unless the termination results from cancellation within 14 days of entry into the contract, any prepayment already made will be forfeited and the Digital Services will cease to operate. |
| 5. | Minimum term applicable to offer | The initial term for provision of the internet service is 4 or 5 years, subject to our suspension and termination rights. Following that time, the internet service may be made available on a pre-paid rolling basis for periods notified to customers prior to the expiry of the initial term and on such other terms and conditions as notified by Volvo Cars at that time. |
Usage of Internet Service
The internet service may only be used as part of the Digital Services in a customer’s Volvo car. There is no ability to remove a SIM from a customer’s Volvo car. No other internet service may be used to access any other Digital Services and customers cannot select the internet service provider that will provide the internet service in the car. Customers may, if they choose, tether their own phones as a hot spot.
The internet service follows the Volvo car and not the customer. If a customer sells the Volvo car, or ceases to be the primary driver of the car, subject to the time limitations of the Digital Services, the internet service will remain available with the Volvo car and cannot be transferred by the customer or to another car.
The internet service cannot be used for any voice calls or internet usage other than as provided for as part of the Digital Services. The internet service does not provide an emergency call service.
No international roaming is available.
Please refer to the Terms of Services.
Fair Use Policy
Use is subject to the Fair Use Policy. Please refer to the Fair Use Policy.
The Fair Use Policy provides that the internet service may be suspended if data usage is excessive.
Termination and Suspension
Customers may cease to use the internet service at any time. If the internet service is prepaid, it cannot be terminated and no refunds of prepaid amounts will be provided.
The service provider, Volvo Cars, may suspend or terminate the provision of the internet service if:
- the customer breaches, or is reasonably suspected of breaching, the Terms of Services; or
- Volvo Cars ceases to offer, or stops providing, the internet service in Australia.
Unless the termination results from cancellation by the customer within 14 days of entry into the contract, any prepayment already made will be forfeited and the Digital Services will cease to operate.
Coverage
4G services are available in areas shown as 4G coverage areas on Optus’ network coverage maps available at https://www.optus.com.au/about/network/coverage, and on Vodafone’s network coverage maps available at: https://www.vodafone.com.au/network/coverage-checker. Speeds for the internet service will vary depending on a range of factors.
Customer Service and Complaints
If you require customer service, including technical support, or if you have a complaint in relation to the provision of the internet service, please contact us.
Any complaints received will be addressed by our specialist complaints team and will be able to be escalated internally in the event that these are not resolved by that team.
If we are unable to resolve your complaint to your satisfaction, you may seek assistance from the Telecommunications Industry Ombudsman (TIO).
You may call the TIO on 1800 062 058 and other contact details for the TIO are available on the TIO website: https://www.tio.com.au/.