Calling Volvo Assistance for roadside assistance

You can press the assist button on the vehicle's roof to contact Volvo Assistance for roadside assistance.1 For example, if you experience any unpredictable problems on the road, such as if your vehicle's battery runs out of charge, your vehicle breaks down or you get a flat tire.

 Note

Not for emergencies

If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.

Using Volvo Assistance abroad

If you press the assist button when you are abroad, you will reach Volvo Assistance in your home country.

 Tip

You can also use the mobile app for the vehicle to contact Volvo Assistance.
Assist button in overhead console

The assist button is located on the roof, to the right of the overhead console.

Press and hold the assist button for at least 2 seconds.

Assist button icon

The vehicle makes a voice call to Volvo Assistance. It also sends information, such as its location and status.

The Volvo Assistance call center will try to communicate with you to find out what kind of help you need.

If the voice call fails, the Volvo Assistance call center has the ability to respond based on information sent by the vehicle.

  1. 1 Availability depends on region.