Open the trunk and the cargo hatch.
Locate the emergency release handle on the left side of the trunk.
Warning
Before using the emergency release handle, check the instrument panel or the charging port to make sure the charging process is stopped. The emergency release handle should not be used when charging is in progress.
Carefully pull the emergency release handle until you feel resistance.
The charging cable unlocks from the charging port.
Note
The emergency release handle automatically retracts when the next charging cycle is started.
Wait for about 5 seconds before unplugging the charging cable from the vehicle.
Close the trunk.
If the problem persists, contact an authorized Volvo workshop.