Note
If the vehicle's batteries are drained down completely, it will not respond to any key.
If the vehicle has been turned off for a long time, it may take several seconds for it to unlock. This is because the vehicle needs time to turn its systems back on, to recognize the key and to give you access.
Locking not working
If the vehicle won't lock, check that all of the doors are properly closed.
If the hood or trunk are not properly closed when you lock the vehicle, it will only lock the closed doors. Once you close the hood or trunk, they will also be locked and covered by the alarm.
Automatic locking not working
- Unlock car when approaching and Lock car when leaving are enabled in settings.
- your distance-capable key is charged.
- the key's wireless signals are not being blocked.
If your vehicle doesn't respond when you approach it with your distance-capable key, you can try unlocking it by pulling the door handle or placing your key on the driver's door handle.
Rear doors not unlocking
If the rear doors don't open when you pull the inner door handles, make sure the child lock isn't active and that you pull the handle twice. The first pull unlocks the door and the second pull opens it.