Account details

Performing a factory reset of a pre-owned car

If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display or ask the previous owner to do it via the Volvo Cars/Volvo EX30 app.

Public charging payments

Payments for Volvo public charging service (VPCS) charging sessions can be managed from the Volvo Cars/Volvo EX30 app. The charging costs are automatically debited from your selected payment method on a monthly basis.

Registering a public charging account

Register a charging account in the Volvo Cars/Volvo EX30 app to easily find charging stations connected to the Volvo public charging service (VPCS) and to pay for your charging sessions.

Changing your Volvo ID username or password

You can change your Volvo ID username or password from the Volvo Cars app or from the Volvo website.

Issues related to Volvo ID

Common issues related to Volvo ID, along with solutions, are described here.

Creating a Volvo ID

You need a Volvo ID to log in to the Volvo Cars app. The instructions for how to create your Volvo ID vary depending on car model and model year, so be sure to read the section that applies to your car.

Volvo ID

Volvo ID is a personal account that is used when logging in to the Volvo Cars app.

Change of market when importing or relocating

When you import your car or move to another country, it is important to contact an authorised Volvo dealer to register for the new market. This ensures that the connected services which Volvo offers will work correctly.