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About Volvo Cars
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With your Volvo ID, you can now:
track your orders
stay updated with the latest Volvo content
switch to Fleet & Business account to manage fleet and drivers
access our forthcoming online features
Sign in
PIN code
A PIN code is used in the Volvo Cars app to verify that a person is authorised to perform connected services in a certain car. A PIN code is not used for cars with Google built-in.
Performing a factory reset of a pre-owned car
If the previous owner of your car has not removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display or ask the previous owner to do it via the Volvo Cars/Volvo EX30 app.
Changing your Volvo ID username or password
You can change your Volvo ID username or password from the Volvo Cars app or from the Volvo website.
Issues related to Volvo ID
Common issues related to Volvo ID, along with solutions, are described here.
Creating a Volvo ID
You need a Volvo ID to log in to the Volvo Cars app. The instructions for how to create your Volvo ID vary depending on car model and model year, so be sure to read the section that applies to your car.
Volvo ID
Volvo ID is a personal account that is used when logging in to the Volvo Cars app.
Two-factor authentication in the Volvo Cars app
You need a Volvo ID to log in to your Volvo Cars app. To further protect your account from unauthorised users, two-factor authentication will be implemented later this year.
Extending or renewing your subscription for connected services
To continue using the remote functions in the Volvo Cars app, you need to extend or renew your subscription for connected services.
Subscription for connected services
To use the remote functions in the Volvo Cars app, the car requires a subscription for connected services. Your subscription includes emergency assistance, security services and app services.
Change of ownership with connected services
When changing ownership of a car with connected services, there are some steps that need to be taken to unlink the previous owner and give the new owner the option to pair the Volvo Cars app with the car.
Change of market when importing or relocating
When you import your car or move to another country, it is important to contact an authorised Volvo dealer to register for the new market. This ensures that the connected services which Volvo offers will work correctly.