Insurance Status Disclosure
Effective from:
Published at:
Volvo Car UK Limited status disclosure
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services in the UK. This document is designed to explain how Volvo Car UK Limited work with external partners to facilitate and support customers with their insurance needs. Please use this document to decide if insurance services are right for you.
Volvo Car UK Limited is authorised and regulated by the FCA for regulated credit related activities and insurance distribution activities. Volvo Car UK Limited is registered with the FCA under Firm Reference Number 678616.
Volvo Car UK Limited’s full address is:
Scandinavia House
Norreys Drive
Maidenhead
Berkshire
SL6 4FL
Level of service
Volvo Car UK Limited does not provide any advice or recommendations to customers on insurance products and provides information only. Volvo Car UK Limited is authorised to conduct insurance distribution activity and acts as an insurance intermediary for selected partners listed in the ‘Insurance Products’ section.
Volvo Car UK Limited does not hold 10% or more of the voting rights or capital in any of the firms below. Likewise, the firms mentioned in this disclosure do not hold 10% or more of the voting rights or capital in Volvo Car UK Limited.
Insurance products
Volvo Car UK Limited acts as a distributor for the following insurance products:
- Free Drive Away Motor Insurance & Volvo Car Insurance - Volvo Car UK Limited will provide details on the features of the products as well as eligibility criteria. Should you have any questions concerning eligibility or on the products themselves, you will need to contact the insurance provider. Volvo Car UK Limited may receive commission for referring you for your insurance needs.
Free Drive Away Motor Insurance & Volvo Car Insurance is arranged and administered by Wrisk Transfer Limited. Wrisk Transfer Limited is registered under FCA Register Number 788062. For the purpose of this document, Wrisk Transfer Limited is a managing general agent and referred to as the provider in this document. The full address for Wrisk Transfer Limited can be seen below:
45 Gresham Street
London
EC2V 7BG
- Volvo Assistance - Volvo Car UK Limited will provide details on the features of the product. Should you have any questions concerning eligibility or on the product itself, you should contact the provider. Volvo Car UK Limited may receive commission for referring you for your insurance needs.
Volvo Assistance is provided by AWP Assistance UK Ltd. AWP Assistance UK Ltd is registered under FCA Register Number 311909. For the purpose of this document, the full address for AWP Assistance UK Ltd can be seen below:
102 George Street
Croydon
CR9 6HD
You can check the above information on the Financial Services Register by visiting the FCA’s website at:
https://register.fca.org.uk/s/
or by contacting the FCA contact centre on 0800 111678 (freephone) or 0300 500 8082.
What to do if you have a complaint?
With regards to complaints concerning Volvo Car UK limited (conducting insurance distribution activity). Volvo Car UK Limited would direct customers to our complaints procedure below.
We want you to be completely happy with the service we provide and are committed to listening to your feedback and resolving any issues wherever we can.
Please tell us of your concerns by contacting us via:
Telephone – 01628 422 522
Email - volvo-support@volvocars.com
If you wish to complain our aim will be to resolve your complaint as quickly as possible. To help us do this, please provide the following:
- Your name and address.
- Details of your concern.
- How you would like us to put things right.
- A phone number and the best time to contact you, as we may need to contact you for further information.
- Your Order Number and/or any relevant reference number.
What happens next?
- We aim to solve problems straight away, but more complex matters may take a little longer. If we need to look into things, then we will send you an acknowledgement letter within five days. This will detail who is looking at the complaint, their contact details and when you can expect to hear from us again.
- We will investigate the concern that you have raised and work with you to find a solution. If we reach an agreed resolution to your concerns, then we detail this in a response letter to you. If you feel our response hasn't resolved things adequately, please tell us, as we appreciate opportunities to put things right.
- Unfortunately, some of the more complex complaints will take longer to resolve. If our investigation takes longer than 4 weeks, we will be in contact with an update on your complaint and advise you of when we hope to conclude our investigation.
- We aim to provide you with our final response to your complaint within 8 weeks of us having received it, or on the rare occasions when it takes longer, we will provide you with an update as reason for delay and details of any escalation procedures.
If your complaint is in relation to the financing of your vehicle or you are either dissatisfied with our final response or 8 weeks have passed since you told us of your concerns, then you can ask the Financial Ombudsman Service to independently review the complaint.
About the Financial Ombudsman Service
The Financial Ombudsman is a free, independent service that looks into disputes between financial services businesses and their customers. You can find out more about them or contact them directly by:
Post: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0800 0 234 567 or 0300 123 9 123 (mobile)
Email: complaint.info@financial-ombudsman.org.uk
Online: www.financial-ombudsman.org.uk
If you have any queries regarding our Complaints Procedure, please do not hesitate to contact our Customer Care team on the details provided above.