Emergency assistance

Updated 25/04/2024

In an emergency, the car can connect you to an emergency call centre. This is done automatically in response to severe collisions or manually by pressing the SOS button in the ceiling.1

Note

Strictly for emergencies

Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.

Built to work after a collision

Calling an emergency call centre after a collision requires that the system is not critically damaged. The system is designed to survive severe collisions and has its own backup battery in case the regular power supply fails.

When an emergency call is made, the following happens:

The car makes a voice call to an emergency call centre. It also sends information such as its location and status.
The emergency call centre tries to communicate with the people in the car to find out what kind of help you need.
If the voice call fails, the emergency call centre has the ability to respond based on information sent by the car.

Automatic emergency response

The car automatically attempts to contact an emergency call centre if it registers a collision above a certain level of severity.2

Note

Not an emergency?

If you need help on the road but aren't in an emergency situation, press the assist button to call Volvo Assistance instead. Volvo Assistance can help you in certain situations, such as if your car's battery runs out of charge, your car breaks down or you get a puncture.