Charging

Problems with Plug & Charge

For Plug & Charge to work, both the charging station and the car need to support Plug & Charge. If you experience a problem with Plug & Charge, there are some steps you can take to try and resolve it yourself before contacting Volvo support.

Charging a fully electric car

Charge the car at home via a charging station or at a public charging station.

Finding charging stations

Information about charging stations connected to the Volvo public charging service (VPCS) can be found in the centre display and in the Volvo Cars/Volvo EX30 app.

Volvo public charging service (VPCS)

The Volvo public charging service (VPCS) offers a simplified charging experience for users with fully electric cars through monthly payments and remotely starting and stopping charging via the Volvo Cars/Volvo EX30 app. This feature is offered in collaboration with Digital Charging Solutions (DCS), one of the largest charging networks in Europe.

Public charging payments

Payments for Volvo public charging service (VPCS) charging sessions can be managed from the Volvo Cars/Volvo EX30 app. The charging costs are automatically debited from your selected payment method on a monthly basis.

Registering a public charging account

Register a charging account in the Volvo Cars/Volvo EX30 app to easily find charging stations connected to the Volvo public charging service (VPCS) and to pay for your charging sessions.

Changing or removing your Plug & Charge contract certificate

The installed Plug & Charge contract certificate can be managed in the car's centre display and the Volvo Cars app if for example you are experiencing problems with Plug & Charge, you want to sign a contract with a new e-mobility service provider, or sell your car.

Activating Plug & Charge

Before you can charge your car at a charging station that supports Plug & Charge, you need to activate the function with an e-mobility service provider and in the car's centre display.

Battery and charging functions in the Volvo Cars app

In the Volvo Cars app you can find information on the car's battery and charging.

Problems when charging via charging box

In some cases, the charging of your car doesn't start when you have set the charging timers in the charging box. This problem occurs when you are using a charging box with smart charging functionality that isn't compatible with your car.

Charging continues when the car is fully charged

Under some circumstances, you may notice that your car continues to charge even after it is fully charged.

Plug & Charge

Plug & Charge is an authentication and billing system that simplifies your charging experience. Charging stations that support Plug & Charge identify your car and its associated payment method as soon as you connect the charging cable to your car. This allows for charging to automatically start without the use of additional cards, apps or any other authentication methods.