How to return your car
If you decide that you would like to hand back the car, and you have purchased it outright and online, you have the legal right to withdraw from your purchase within 14 days after receiving your car.
You can do so by sending a formal notice to our Customer Care team, within these 14 days either by email (volvo-support@volvocars.com), or to
Volvo Car UK Limited
Scandinavia House
Norreys Drive
Maidenhead
SL6 4FL
Within 14 days of you having sent us the written notification, you need to return the car at your own expense to the same Volvo retailer as where you received the delivery of it.
You will need to include all original equipment and any parts and accessories that came with the car, as well as the V5 log book. When you arrive at the Volvo retailer, your car will be inspected for mileage, wear and tear, damage and missing items.
Refunds and surcharges
You have the right to a full refund under the following circumstances.
- The car has not been driven more than 100 miles when returned to the Service Partner.
- The car has no signs of wear and tear or damage and no missing items.
- The car has not changed owners since you first took delivery of the car.
Should the car have changed owners, your request to invoke the right to withdraw will be denied.
Should the car not fullfill the other criteria, Volvo Car UK Limited will deduct from the purchase price the following:
- £1.00 for each mile driven in excess of 100 miles according to your car’s odometer at time of return at the Service Provider.
- Reasonable repair charges for fixing any wear and tear and/or damage caused to the car during the 14-day 'right to withdraw' period, and for replacing any missing items.